Cancel an upcoming appointment
Sign in, open My Appointments and select Cancel. Confirm the action to release your reserved slot. Please give the clinic as much notice as possible. Past, cancelled or completed appointments cannot be cancelled again.
Reschedule your visit
Choose Reschedule in your patient dashboard and select a new available slot. Your original reservation stays in place until the new slot is saved. If another patient reserves it first, choose another time.
Clinic changes and holidays
Clinics may need to change schedules. Existing reservations must be addressed before a day can be closed. Contact the provider or platform support if your appointment needs assistance.
Refunds and no-shows
No online payments are collected, so the platform does not currently process refunds. Consultation fees paid directly at a clinic follow that provider’s terms. A provider may record non-attendance after the appointment time.
Demonstration bookings
Test reservations against demonstration profiles do not arrange real care and do not incur a fee.